Customer Service
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Most orders will be processed in 5-7 days of order receipt. Because Ja`ire International Couture specializes in one of a kind pieces and custom-made orders, shipping time will vary depending on the item and stockage of the item. Occasionally an item may be en route from the manufacturer and will be processed in approximately 10 - 14 days. In addition, Ground shipping within the US will take from 3 - 5 business days after order is processed. Expedited shipping will take 2 days after order is processed. Depending on the item, a customer service representative will contact you personally regarding your specific item and shipping time.
Please provide a valid phone number. This is so we can contact you regarding your order and also serves as your unique identification number. We want to make sure your order is perfect. If you do not provide us with a telephone number, your order may be incorrectly shipped or delayed!
All items are shipped from the U.S. We ship worldwide and offer the following shipping options when you complete your online purchase.
Domestic (Continental U.S.)
Regular Shipping (UPS Ground, Fed Ex)
Expedited Shipping (Fed Ex, UPS Second Day Air)
U.S. Territories, Alaska and Hawaii, APO/FPO
Regular Shipping (USPS Priority Mail)
International
Canada - (USPS Worldwide Express)
International customers please note: Ja`ire International Couture is not responsible for any Customs' fees, duty or taxes. Please understand that these fees are not included in the price of the item and may be due upon delivery depending on the import rules of your country. Due to high shipping costs we will not accept back refused international shipments. No money will be refunded on international packages that we are forced to abandon.Privacy & Security
- Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide us. By using this website, you consent to our privacy policy. For questions or concerns, please email us customerservice@jaireic.com .
Collecting Information
Like many websites, we gather information about how visitors use our website. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us. For more information, see "Cookies and Pixel Tags" section below.
We request information from you (which may include name, address, telephone number, email address, gender) when you register with our site or join our mailing list.
PayPal request information from you (which may include name, address, telephone number, email address, and credit card information) when you purchase. Check PayPal for their privacy policies. In order to better understand your preferences and better serve you, we may combine information you give us with other information from Ja`ire sources, transactions and communications. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.
Using Information
We may use the information we collect to: customize and/or personalize your communications and shopping experience, better respond to your customer service inquiries, communicate with you about your purchase, account information, or customer service needs, communicate with you about our products and events, and other promotional purposes, and to improve our business administer contests, promotions, surveys or other website features. If you have purchased a product from Ja`ire International Couture and have not previously registered on the website as of January 1, 2007 we will automatically add you to our direct mail (including catalog) list.
Sharing Information
For the purpose of operating our business, we may transfer information between Ja`ire International Couture and our preferred service providers who use that information only to conduct Ja`ire business. For example, PayPal handles Ja`ire International Couture's credit card processing. Other vendors may handle shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature (e.g., music download or race registration) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
Paypal uses a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Check with Paypal for their information protection methods.
Cookies
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. For example, we use cookies to: remember the items in your Shopping Cart, recognize you when you return to our website, enable you to use Express Checkout, and analyze visitor behavior . You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you will not have access to many features that make your online experience with us more efficient and some of our services will not function properly. However, you can still place orders by contacting our customer service through email at customerservice@jaireic.com or over the telephone by calling us at 1.323.496.9168 .
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Ja`ire International Couture or would like to update or change your personal information or preferences, follow the instructions below.
Registration Information, Email and Other Subscriptions
To modify or delete entirely the information you have provided during registration, please login and update your profile. To unsubscribe from our email mailing list, please follow the instructions in any email you receive. You can also send a request through our contact us page. Be sure to include your first and last name and email address in the body of the email.
Direct Mail (including Catalogs)
If you would like your name and address removed from Ja`ire's direct mailing list or if you would like to update your mailing information, you can phone us at
1-310-493-9341 or email us a request . Be sure to include your first and last name and mailing address in the body of the email. We will add your name and address to our "Do Not Contact" list and ensure that we honor your request. Please note that any that any request to update your personal information by postal mail or phone, may take up to 10 days to process. If due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the information.
Communications in Progress/Sales and Service Information
Please note, if you have unsubscribed from any Ja`ire communications, due to production schedules you may receive communications already in production. Also, if you request your registration information to be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
Policy Changes
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on January 24, 2009.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.Returns & Replacements
- Our Guarantee
Our quality guarantee is simple. If ever you encounter a flaw in the workmanship or materials in one of our garments, please send it to us. Unworn items, at our discretion, we will gladly repair or replace for free if we find it to be defective. Damage due to normal wear and tear will be repaired at a reasonable charge.
Return Policy
We want you to be completely satisfied with every Ja`ire International Couture purchase. For your protection and to ensure prompt delivery we recommend sending your return via insured and prepaid US Mail or UPS. All clothing items must be returned in unused condition with original tags attached within 10 days of delivery. Because Ja`ire specializes in one of a kind and custom-made pieces, we aim to make each order perfect and returns are viewed with much discretion.
Shipping & Delivery
- All orders are subject to acceptance and credit approval at the main office. All wholesale orders will be shipped COD unless prior terms have been arranged. All new orders must be set up via Telephone.
All wholesale orders must be a minimum of eight pieces. All items are packaged as specified on the price list. Cancellations: Cancellations will be accepted only if the notification of cancellation is received at least 15 days prior to the start-ship date. Cancellations are not accepted if the order has been shipped or invoiced.
Returns and Allowances
Returns will not be accepted without prior authorization, regardless of the reason for the return, and may be subject to a 15% handling and restocking charge at the company's discretion. Authorization for returns may be requested by phone or email through your sales representative. If authorized, a return label and packing slip will be supplied, and must accompany your shipment. Merchandise returned without the authorization of the company will be refused and returned at sender's expense. Only current merchandise in salable condition will be accepted for return. Because Ja`ire International Couture specializes in custom-made pieces according to the specifications of your order, items cannot be exchanged at this time, except in rare cases.
The company will accept returns of defective merchandise or errors in shipping by the company. All valid claims of shipping errors or defects in merchandise will be handled and corrected promptly, to your complete satisfaction. The company shipping label and packing slip for return is still needed to accept your return properly. Be sure to give complete details on all claims or requests for returns listing the merchandise exactly, the specific reason for return, and the corresponding invoice number and date. All claims must be made within 10 days of receipt of goods. A $35.00 Service charge will be assessed on non-sufficient fund checks.